Starting and growing a business should not mean becoming an expert in HR, payroll, compliance and systems overnight. Registering a company was the easy part: a form, a fee, a certificate. The hard part began on day one, when you realised nobody was going to hand you the HR policies, the payroll process, the contracts, the systems or the compliance checklist you now needed.
Most founders spend months working it out alone, usually while also trying to serve their first customers.
Business Systems and Operations builds the structure, processes and controls behind your vision, so you can spend your time on the customers you set out to serve.
Which one are you?
Most people come to us with one of two questions.
“I know my product, but I do not know how to build the business behind it.”
That is Business Systems and Operations, and business registration and set-up. See the service
“I already have a business. Please manage my HR.”
That is HR Outsourcing. See the service
What is included
- Process review and workflow design
- Standard operating procedures (SOPs) and process documentation
- Internal controls, accountability and approval workflows
- Organisation structures
- Business administration systems
- Systems implementation (through Nexalia Technologies)
- The free Business and People Systems Health Check, to find where to focus first
What you gain
- A business that does not depend on one person
- Clear accountability and approvals
- Written procedures people actually follow
- Controls that protect the business as it grows
How it works
We map how work really flows and where it breaks.
We agree which processes and controls to fix first, and the price.
We design, document and put them in place, and train your team.
We check they are being followed and refine.
Pricing
Starting prices in Kenya Shillings. A formal quotation is confirmed before any work begins.
| Service | Price |
|---|---|
| Systems health check (one core system and its main workflows, about 2 to 3 working days) | KES 15,000 to 25,000 |
| Business systems audit (up to two core systems, 1 to 2 weeks) | KES 60,000 to 100,000 |
| Multi-system and operations audit (up to four systems, 2 to 4 weeks) | KES 120,000 to 250,000 |
| Fintech systems and customer journey audit (3 to 6 weeks) | KES 180,000 to 450,000 |
| Enterprise or complex review (4 to 8+ weeks) | From KES 450,000 |
| Business process review | From KES 20,000 |
| SOP development | From KES 15,000 per process |
| SOP package | From KES 50,000 |
| Systems implementation | From KES 25,000 |
| Focused UX or usability audit | KES 35,000 to 70,000 |
| Business requirements and system gap analysis | KES 40,000 to 100,000 |
| Employee systems adoption assessment | KES 25,000 to 60,000 |
| System configuration and process improvement advisory | From KES 2,000 per hour, or fixed fee |
| Post-audit implementation support (defined scope) | KES 25,000 to 60,000 a month |
Scope is a defined number of systems, business units and workflows. These are business systems and operational effectiveness audits. Security testing, penetration testing, specialist regulatory opinions and extensive technical code reviews need separately scoped, qualified specialists. Implementation is scoped separately, so an audit never quietly includes unlimited follow-up work. Reviewing people, HR processes and systems together? See the Business and People Systems Assessment, from KES 10,000.
How Nexalia Technologies supports this
Systems that need software are implemented through Nexalia Technologies: Nexalia HCM, POS, Expense and Sales, plus custom systems and integrations.
Industries we serve
Frequently asked questions
How is this different from HR outsourcing?
HR outsourcing manages HR for a business that already exists. Business Systems and Operations helps you build the business itself: structure, procedures, controls and systems.
Do I need to be a registered company already?
No. We can support you from early planning through registration, set-up and your first hires.
Related services
Not sure where to start? Take the free Business and People Systems Health Check, or see all services.
Talk to us about business systems and operations
We reply within one working day, and the first conversation is free.